Wydział Organizacji i Zarządzania / Faculty of Organization and Management / W8

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Determinanty implementacji usługi IT
(Wydawnictwo Politechniki Łódzkiej, 2022) Korpula, Wojciech; Szymański, Grzegorz
The quality of implementing IT services may be differentiated on the market. Nowadays, we have broad access to technology and scientific literature that support company strategies. What makes the difference is the KPI of IT service implementation, including (1) Time to deliver, (2) Cost, (3) Risk management, (4) Flexibility in implementation to react to global drivers (e.g. epidemic) during delivery. The purpose of this article is to answer questions regarding the components of service delivery. A good understanding of each stage and any related risks is crucial. Each phase has been described in detail with its associated challenges, starting with analysing the customer’s request and how IT companies can respond. The prepared analysis of the individual elements of the process is the basis for preparing the order fulfillment document. Once the customer and company have signed off, there will be more information on transitioning to the delivery team. In the delivery part of this document, we will dive into the implementation details. Descriptions of available and practically used methodologies and standards are provided. The summary will collect the results of the incorrectly addressed needs during the project, such as a wrong tool or methods used to deliver it.