Determinanty implementacji usługi IT
Ładowanie...
Data
2022
Autorzy
Tytuł czasopisma
ISSN czasopisma
Tytuł tomu
Wydawca
Wydawnictwo Politechniki Łódzkiej
Lodz University of Technology Press
Lodz University of Technology Press
Abstrakt
The quality of implementing IT services may be differentiated on the market.
Nowadays, we have broad access to technology and scientific literature
that support company strategies. What makes the difference is the KPI
of IT service implementation, including (1) Time to deliver, (2) Cost, (3)
Risk management, (4) Flexibility in implementation to react to global drivers
(e.g. epidemic) during delivery.
The purpose of this article is to answer questions regarding the components
of service delivery. A good understanding of each stage and any related risks
is crucial. Each phase has been described in detail with its associated challenges,
starting with analysing the customer’s request and how IT companies
can respond. The prepared analysis of the individual elements of the process
is the basis for preparing the order fulfillment document.
Once the customer and company have signed off, there will be more
information on transitioning to the delivery team. In the delivery part of this
document, we will dive into the implementation details. Descriptions of
available and practically used methodologies and standards are provided.
The summary will collect the results of the incorrectly addressed needs during
the project, such as a wrong tool or methods used to deliver it.
Opis
Słowa kluczowe
IT service delivery, architecture design, IT good practice, project management, service design, dostarczanie usług IT, projektowanie architektury, dobre praktyki IT, zarządzanie projektami, projektowanie usług
Cytowanie
Korpula W., Szymański G., Determinanty implementacji usługi IT. W: Zarządzanie i innowacje u progu XXI wieku, Malinowski D. (Red.), Sośnicka J. (Red.)., Seria: Monografie PŁ; Nr 2414, Wydawnictwo Politechniki Łódzkiej, Łódź 2022, s. 214-229, ISBN 978-83-66741-66-9, DOI: 10.34658/9788366741669.3.6.